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Delivery & Shipping Policy

Last updated: 20 August 2026

We want your farm-fresh beef to reach you frozen, safely packed and ready for your freezer.

This policy applies to physical farm products sold by Memlex Pty Ltd trading as Changing Habits Regenerative Farm (ABN 20 983 608 312).

Where we deliver

We currently deliver throughout selected areas of the Sunshine Coast, Queensland.

At this stage, we do not offer regular delivery to Brisbane, Gympie, the Gold Coast or other regions outside our Sunshine Coast delivery area.

If you are unsure whether we can deliver to your address, please contact us at changinghabitsfarm@gmail.com before placing your order.

We do not deliver to PO boxes.

Delivery fee

Local Sunshine Coast delivery is a flat rate of $20 per order.

The delivery fee does not vary within our approved delivery area.

There is currently no minimum order value.

Delivery days and order cut-offs

As a small working farm, our delivery days and order cut-offs may vary depending on product availability, processing schedules and farm operations.

Available delivery information will be displayed during ordering or communicated directly after your order has been confirmed.

We will let you know when your order is scheduled for delivery. Please ensure the email address and contact details supplied with your order are correct.

How your beef is packed

All meat is vacuum sealed for freshness, frozen and packed into an insulated box for delivery.

Your order is packed to help maintain a safe temperature during transport. However, frozen meat should still be collected and placed into a freezer as soon as possible after delivery.

Receiving your delivery

We recommend that someone be available to receive the order whenever possible.

Once your order arrives, please:

  • Bring the box inside promptly
  • Check that the contents are in good condition
  • Place all meat into a freezer without delay
  • Contact us promptly if anything appears damaged, missing or unsafe

The amount of time an order can remain safely frozen or chilled will depend on the weather, delivery location and how long the box remains unattended.

Authority to leave

If nobody will be home, you may authorise us to leave your order in a safe place.

Your nominated location should be:

  • Shaded and protected from direct sunlight
  • Protected from animals and weather
  • Easy for the delivery driver to access
  • Secure and clearly identified in your delivery instructions

Once an order has been delivered according to your instructions, you are responsible for bringing it inside and placing the meat into a freezer promptly.

We are not responsible for deterioration caused after a correctly delivered order has been left unattended or has not been refrigerated or frozen promptly. This does not apply where the problem existed before delivery or resulted from something for which we are responsible.

If there is no suitable place to leave your order, please contact us before the scheduled delivery.

Apartments, gated properties and businesses

We may be able to deliver to apartments, gated properties and business addresses, provided safe and practical access can be arranged.

Please supply all necessary information when ordering, including:

  • Unit or building number
  • Gate or access instructions
  • Parking or entry information
  • Reception or delivery-point details
  • A safe-place instruction if nobody will be available

If you are unsure whether your location is suitable, please contact us before placing your order.

Correct delivery information

Customers are responsible for providing a complete and accurate:

  • Name
  • Delivery address
  • Email address
  • Contact number
  • Access information
  • Safe-place instruction

Please contact us immediately if you notice an error in your order details.

If an incorrect or incomplete address or instruction prevents delivery, the customer may be responsible for reasonable redelivery costs. Redelivery will depend on the safety and condition of the products and cannot always be guaranteed.

Combining orders

We may be able to combine two orders for the same customer if they have not yet been prepared or scheduled for delivery.

Please contact us as soon as possible. Orders will only be combined once we have confirmed that this is possible.

Delivery delays

Farming, processing, weather, road conditions and other circumstances outside our reasonable control can sometimes affect delivery schedules.

If we become aware of a significant delay affecting your order, we will contact you using the details supplied at checkout.

A delayed delivery will be managed with food safety as the priority.

Farm collection

We do not offer farm collection currently.

Problems with a delivery

Please inspect your order as soon as possible after receiving it.

If your order is damaged, incorrect, incomplete, thawed or appears unsafe, contact us within 24 hours where possible at changinghabitsfarm@gmail.com.

Please include:

  • Your full name
  • Your order number
  • A description of the problem
  • Clear photographs of the products, labels, box and packaging

If you believe a product may be unsafe, do not consume it.

Please refer to our Returns & Refunds Policy for further information about how order problems are assessed and resolved.

Changes and cancellations

If you need to change or cancel an order, contact us immediately.

Changes and cancellations cannot be guaranteed once an order has been confirmed, allocated, prepared, packed or scheduled for delivery.

Please refer to our Returns & Refunds Policy for our complete cancellation terms.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.

Contact us

For delivery questions or help with an order, please contact:

Changing Habits Regenerative Farm
Memlex Pty Ltd
ABN 20 983 608 312
Email: changinghabitsfarm@gmail.com
Instagram: @changinghabitsfarm