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Privacy Policy

Last updated: 20 August 2026

Changing Habits Regenerative Farm respects your privacy and is committed to handling your personal information carefully, transparently and responsibly.

This website and business are operated by Memlex Pty Ltd trading as Changing Habits Regenerative Farm (ABN 20 983 608 312).

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase our products, create an account, join our mailing list, attend an event or communicate with us.

We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

What is personal information?

Personal information is information or an opinion about an identified person, or a person who can reasonably be identified.

It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify an individual.

Information we may collect

The personal information we collect depends on how you interact with us and may include:

Contact and identity information

  • Your name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Account username

  • Details of another authorised person collecting an order

Order and transaction information

  • Products ordered

  • Order value and payment status

  • Billing and delivery details

  • Safe-place instructions

  • Previous orders

  • Refunds, replacements and customer-service enquiries

  • Communications relating to your order

Payment information is processed through the payment services made available at checkout. We generally receive confirmation of your payment rather than your complete payment-card details.

Account information

If you create a customer account, we may collect and hold:

  • Your name and contact details

  • Saved billing and delivery addresses

  • Login and account information

  • Order history

  • Account preferences

You are responsible for keeping your account login details secure.

Event, accommodation and enquiry information

When you enquire about or book a farm tour, retreat, workshop, private event, shed hire or other experience, we may collect:

  • Contact and booking details

  • Number and type of guests

  • Event or accommodation requirements

  • Relevant accessibility, dietary or safety information

  • Your messages and enquiry history

Some information you voluntarily provide may be considered sensitive information, including health, dietary or accessibility information. We will only collect this information where it is reasonably necessary, with your consent or where otherwise permitted by law.

Marketing information

If you join our mailing list or agree to receive marketing, we may collect:

  • Your name and email address

  • Your marketing preferences

  • Information about how you interact with our emails

  • Your interest in product releases, events or farm news

Website and technical information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed

  • Links selected

  • Approximate location

  • Referring website

  • Date and time of access

  • Website activity and cookie information

How we collect personal information

We generally collect personal information directly from you when you:

  • Place an order through our WooCommerce store

  • Create or update a customer account

  • Contact us by email, website form or social media

  • Join our mailing list

  • Register for an event or experience

  • Make a booking or enquiry

  • Request a refund, replacement or customer support

  • Provide delivery or safe-place instructions

  • Participate in a promotion, survey or competition

  • Interact with our website

We may also receive information from service providers involved in payments, website hosting, order fulfilment, email communications, analytics, bookings or other business operations.

Why we collect and use personal information

We may collect, hold and use personal information to:

  • Process payments and fulfil orders

  • Arrange delivery

  • Communicate about orders, bookings and enquiries

  • Create and administer customer accounts

  • Manage returns, refunds and replacements

  • Provide customer service

  • Organise farm tours, retreats, workshops and events

  • Send farm news, product releases and event announcements where you have agreed to receive them

  • Operate, maintain and improve our website

  • Understand how visitors use our website

  • Prevent fraud, misuse and security incidents

  • Maintain business, taxation and transaction records

  • Comply with legal and regulatory requirements

  • Protect our rights, property, customers, visitors, family, team and livestock

If you do not provide information that is reasonably required, we may be unable to process your order, deliver products, complete a booking or respond effectively to your enquiry.

WooCommerce and WordPress

Our online store operates using WordPress and WooCommerce.

When you browse the website, create an account or place an order, information may be processed and stored through our website, hosting environment, WooCommerce system and connected service providers.

This may include order details, customer information, account data, cookies, payment confirmations and technical information needed to operate the store securely.

Payments

Payments are processed using the payment options presented during checkout.

The relevant payment provider may collect and process payment information under its own privacy policy and terms. We do not ordinarily receive or store your complete credit or debit card number.

Please review the privacy terms of your selected payment provider if you would like more information about how it handles your payment information.

When we disclose personal information

We may disclose personal information where reasonably necessary to:

  • Website hosting, WordPress and WooCommerce service providers

  • Payment processors and financial institutions

  • Delivery providers and people assisting with order fulfilment

  • Email marketing and customer-communication providers

  • Booking and event-management platforms

  • Website analytics, security and spam-prevention providers

  • Information technology and website-support providers

  • Accountants, insurers, legal advisers and other professional advisers

  • Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law

  • A purchaser or adviser involved in a proposed sale, restructure or transfer of the business

We do not sell or rent customer contact information to unrelated third parties.

We only provide service providers with information reasonably necessary for them to perform their services.

Overseas disclosure and storage

Some of the digital platforms and service providers used to operate our website, process payments, send emails, analyse website use or store information may operate or store information outside Australia.

The countries involved depend on the providers and systems in use and may include the United States, New Zealand, the United Kingdom, countries within the European Union and other locations where those providers operate data-storage facilities.

Where required by law, we take reasonable steps to ensure overseas recipients handle personal information appropriately. However, overseas recipients may be subject to different privacy laws.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate and improve the website.

Cookies are small files placed on your device. They may be used to:

  • Keep products in your shopping cart

  • Enable checkout and customer-account functions

  • Remember preferences and login status

  • Maintain website security

  • Understand website traffic and performance

  • Measure the effectiveness of communications or advertising

Some cookies are necessary for the website and online store to function. Other cookies may relate to analytics, embedded content or marketing.

You can change your browser settings to block or delete cookies. Blocking some cookies may prevent parts of the website, cart, account or checkout from functioning correctly.

Where required, we will seek consent before placing non-essential cookies.

Embedded content and third-party links

Our website may contain embedded videos, images, social-media content or links to third-party websites, including accommodation, booking and social-media platforms.

Embedded content may behave as though you visited the third-party website directly. Those providers may collect information, use cookies or monitor your interaction with their content.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before supplying personal information.

Email marketing

If you join our mailing list, we may send you:

  • Beef-box releases and restock announcements

  • Event and farm-tour dates

  • Farm news and seasonal updates

  • Offers and other relevant communications

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at changinghabitsfarm@gmail.com.

Unsubscribing from marketing will not prevent us from sending necessary messages about an existing order, booking or enquiry.

Comments, reviews and public content

If website comments or product reviews are enabled, information submitted for publication may become publicly visible.

We may collect the information entered into the form, together with technical information such as an IP address and browser details, for moderation, fraud prevention and spam detection.

Please do not publish personal information you do not want others to see.

Children’s privacy

Our online store is intended for adults.

We do not knowingly collect personal information directly from children without the involvement or consent of a parent or guardian, except where permitted by law and reasonably necessary for participation in a family event or farm experience.

If you believe a child has provided personal information without appropriate consent, please contact us.

How we protect personal information

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

  • Restricted access to customer and account information

  • Password protection and access controls

  • Secure website connections

  • Website and security monitoring

  • Reputable hosting and payment services

  • Updates and maintenance of website systems

  • Limiting information access to people who need it for their work

No internet transmission or storage system is completely secure. You should avoid sending unnecessary or highly sensitive information through ordinary email or unsecured channels.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil orders and bookings

  • Maintain customer accounts

  • Resolve enquiries and disputes

  • Maintain taxation and business records

  • Meet insurance and legal obligations

  • Prevent fraud and protect website security

WooCommerce order and transaction records may be retained for the period required by applicable taxation, accounting and consumer laws.

When information is no longer reasonably required, we will take reasonable steps to delete it or de-identify it, unless we are required or authorised by law to retain it.

Accessing or correcting your information

You may contact us to:

  • Request access to personal information we hold about you

  • Ask us to correct information that is inaccurate, incomplete or out of date

  • Update your contact or marketing preferences

  • Request deletion of information where we are legally able to do so

We may need to verify your identity before completing a request.

In some circumstances, we may be unable to provide access to or delete certain information—for example, where it must be retained by law or relates to an existing transaction or legal matter. If this occurs, we will explain our decision where required.

You may also be able to review and update certain details through your website account.

Privacy enquiries and complaints

If you have a question or complaint about how we have handled your personal information, please contact us at:

Changing Habits Regenerative Farm
Memlex Pty Ltd
ABN 20 983 608 312
Email: changinghabitsfarm@gmail.com
Address: 314 Reesville Road, Reesville QLD 4552, Australia

Please provide enough information for us to understand and investigate your concern.

We will acknowledge and investigate privacy complaints within a reasonable period and contact you regarding the outcome.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through its website at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy when our business practices, website systems or legal obligations change.

The revised version will be published on this website with an updated revision date. We encourage you to review this page periodically.